So you should enable WIA service in your computer if your scanner stops working. Windows Image Acquisition (WIA) is a Microsoft model that allows graphics software to communicate with imaging hardware such as scanner and cameras. There is something else to try.įix 2: Enable Windows Image Acquisition (WIA) service and associated services If you’ve checked the above steps and your HP scanner still doesn’t work, don’t worry. In addition, if you’re using VPN in your computer, try disconnecting VPN from your computer and scanning again.

While you’re using a network scanner, ensure your computer has a good Internet connection, and your scanner connects to your computer under the Internet. If you’re using a USB scanner, check the USB ports and USB cables to ensure it works properly. Then you should check the connection issue. To use your scanner, you need to make sure that your scanner is powered on in the first place. The screenshots below come from Windows 10, and fixes apply to Windows 7 and Windows 8.1.

Hp printer scan doctor